Terms Conditions

Return and Refund Policy :

Thank you for shopping at Witty Baby . We value your satisfaction and want to

ensure a positive shopping experience. This Return and Refund Policy outlines the

conditions and procedures for returning products purchased from our online store.

Please read this policy carefully before making a purchase.

1. Returns

a. Eligibility: We accept returns within 7 days from the date of delivery. To be eligible

for a return, the product must be unused, in its original packaging, and in the same

condition as when received.

b. Non-Returnable Items: The following items are non-returnable:

> Personalized or customized products

> Digital downloads or electronic products

> Gift cards or vouchers

c. Return Process:

i. Contact Customer Support: Before returning a product, please contact our

customer support team via email or phone. Provide your order details, reason for the

return, and any supporting documentation or photos, if necessary.

ii. Return Authorization: Our customer support team will guide you through the return

process and provide a return authorization number (RMA) if your return is eligible.

iii. Packaging: Ensure that the product is securely packaged in its original packaging

or a suitable alternative to prevent damage during transit.

iv. Return Shipping:

For Order Value below Rs. 400 Rs.

You are responsible for the return shipping costs unless the return is due to an error

on our part or a defective product. We recommend using a trackable shipping

method and retaining the shipping receipt for reference.

For Order Value Above Rs. 400 Rs.

We will arrange a reverse pickup for orders valued above 400.

v. Return Confirmation: Once we receive the returned product and confirm its

eligibility, we will process the refund or exchange as per your request.

2. Refunds

a. Eligibility: Refunds will be issued in the following circumstances:

i. Faulty or Defective Products: If the product is damaged, defective, or does not

match the description provided, you may be eligible for a refund. Please contact our

customer support team to initiate the return process.

ii. Non-Delivery: If your order does not arrive within the specified timeframe, please

contact our customer support team. We will investigate the issue and offer a refund if

the non-delivery is confirmed.

b. Refund Process:

i. Inspection: Upon receiving the returned product, we will inspect it to verify the

eligibility for a refund based on the provided reason.

ii. Refund Confirmation: Once the return is approved, we will initiate the refund

process. Refunds will be processed using the original payment method within

[number of days] days.

iii. Refund Notification: You will receive a notification via email regarding the status

and confirmation of your refund.

c. Non-Refundable Items: The following items are non-refundable:

> Shipping charges (unless the return is due to an error on our part or a

defective product)

> Any applicable customs duties, taxes, or additional fees

3. Exchanges

a. If you wish to exchange a product for a different size, color, or style, please follow

the return process outlined above and indicate your preference for an exchange.

Exchanges are subject to product availability. If the requested product is not

available, we will issue a refund or offer a suitable alternative based on your


4. Contact Us

If you have any questions, concerns, or inquiries about our Return and Refund

Policy, please contact us at:

Email : support@wittybaby.in

Phone : 8766643801

Our customer support team is available to assist you and provide further guidance

regarding returns and refunds.

Note: This Return and Refund Policy is subject to change without prior notice.

Please refer to the most recent version on our website at the time of making a return

or refund request.